DEPOSITS:
A reservation deposit of 25% of full rental amount is required for all bookings. Full payment (or balance after reservation deposit) is required 60 days prior to arrival.
If you are making your reservation within 60 days of your arrival date, the full amount is due at the time of booking. All payments are required via either Visa or Mastercard (we do not accept American Express) Transactions will appear on your statement as MWL Luxury Rentals. We do not accept checks. Sales tax is charged and collected on all payments for any services to the rental company.
Detailed arrival information for your rental property will be e-mailed to you at the time of reservation, this will include full details for your arrival together with detailed directions.
CHECK-IN: / CHECK-OUT
Check-in time is 4:00 PM or later .
Check-out time is 11:00 AM. (10am for the Mt Tremblant Chalet) If you want to extend your vacation, please contact us and we will be happy to accommodate your request wherever possible.
NO refunds will be given for early departures (such as should you find it necessary to leave earlier than your reserved departure date), for any reason, including weather and/or road conditions.
We hope that you enjoy your stay and we understand that leaving from your time on vacation can be hard! However, in order to assist us with the turnover of the property for the next guest, if you don’t mind please, we ask that you please adhere to the following rules:
*** Wash all dishes or place them in the dishwasher and turn it onto the cleaning cycle.
*** Turn off all lights, small appliances and under floor heating and set the heat at a maximum of 25 degrees in the winter months. In the summer, the air conditioners should be turned off.
***Ensure all doors and windows are locked upon your departure. THIS IS VERY IMPORTANT.
PERSONAL ITEMS:
USE OF ILLEGAL DRUGS OR POSSESSION OF ILLEGAL FIREARMS ARE PROHIBITED AT ALL OF OUR RENTAL HOMES. IF YOU ARE FOUND TO HAVE EITHER IN YOUR POSSESSION, YOU WILL BE ASKED TO LEAVE WITH NO MONEY REFUNDED AND YOU COULD FACE LOCAL PROSECUTION!
Any personal items left behind, lost or stolen during a stay are the responsibility of the guest We are not responsible for items left behind or lost. However, we will ship back any items that are found (if the guest requests them) by a local shipping service. The shipping charge is charged to the guest’s credit card. We hold on to any items left behind for 30 days to see if they are claimed before disposal. Although theft is rare, please ensure your vacation home is locked at all times to protect your property while away.
DAMAGE DEPOSITS:
DAMAGE DEPOSIT: A damage deposit of $500 is required at least 7 days before your arrival date. This will be taken as an authorization on your credit card, this will be reversed / credited one week after your departure, once our cleaning service has verified that there is no damage and no excessive cleaning needed. (For Canmore & Mt Tremblant Properties all that is required is for the renter to present their card to reception upon arrival for a pre authorization).
The renter agrees to forfeit all, or part (a detailed description of monies due will be provided) of the damage deposit if any of the following agreement is breeched during my/our stay at the above property.
- if pets are discovered to have been in the condo (unless the property allocated is designated pet friendly which will have been confirmed to you specifically in writing
- if smoking has been noticed in the condo or on the balconies or decks.
- if there are any complaints from the property management company regarding my/our conduct while in the condo. For the comfort of other guests loud noise or music should not continue past 11pm.
- if the condo has been discovered to be left unlocked at any time.
- if there is an excessive amount of cleaning to be done following my/our visit, by the owners cleaning service. Other than laundry and obvious cleaning, the condo, contents of cupboards, furniture and other articles belonging to the condo, should be left as they were found upon my/our arrival. Please therefore ensure kitchen area is tidy and all kitchen utensils, plates, saucepans etc are put on wash cycle in dish washer.
- if there is any damage to walls, furniture, fixtures, appliances, towels or sheets, a bill will be provided and this total will be deducted from the damage deposit
The renter understands and agrees that if rules 1-4 are broken, the renter and group will be required to leave immediately, forfeiting our allotted time, rent paid and there will be a $500 charge. In addition the total replacement cost of any damaged or broken items that exceeds the damage deposit value will be invoiced to and charged to the renters credit card.
CANCELLATIONS:
“NO-SHOW” POLICY:
A “no-show” is an automatic forfeiture of charges — this is a contract between you (the guest) and MWL Luxury Rentals. You will be charged for the full stay if the proper cancellation policies are not followed. If we have held a property for you, we have pledged the property to you. You will be charged for this reservation.
MAXIMUM CAPACITIES:
The maximum number of occupants are listed on each property description. Please adhere to these maximums. Strict fire codes prevent our properties from being overpopulated. If you misrepresent the number of people in your group, you will be asked to leave and no refunds will be given. We absolutely will not allow house parties of any kind whatsoever.
INDEMNITY CLAUSE:
All of our rental properties are privately-owned units. The registered guest agrees to indemnify the owner and MWL Luxury Rentals of any damages to the premises which result from the renter’s occupancy (including furnishings and household items) and/or damages found upon departure. The registered guest is the one who will be charged for any damages his/her group causes to the property. Neither the owner nor MWL Luxury Rentals will be responsible for accidents or injury to guests or for loss of money or valuables of any kind. The registered guest assumes full responsibility for any and all damages that his/her group causes, or for any items found to be missing after his/her group’s visit, including linens and towels. By accepting this reservation, it is agreed that all guests of the registered renter are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.
PET POLICY:
All of our properties are strictly “no pets”. We can however provide “Pet Friendly” Luxury Residences in Canmore (as per our listed residences) subject to availability. There is a nominal nightly “Pet Friendly” charge of $20 + tax per pet per night to a maximum of $200 + taxes per stay. (maximum of two pets are allowed) . All pets must be crated while you are away from the property and cannot be left alone. If the unit is found in disarray due to neglect or your leaving your pets alone, there will be an extra cleaning charge to correct any and all such problems.
YOUR HOME : SUPPLIES:
Each property is provided with a full set of bed linens, towels, wash clothes and initial supplies of bath soap, toilet tissue, paper towels, trash bags, dishwashing liquid and dishwasher detergent. For longer stays further supplies of these items should be supplied by you. There are several grocery stores close by for your convenience in picking up any extra supplies. All our properties have laundry washer and dyers.
HOT TUB POLICY:
Our hot tubs are professionally cleaned and chemically treated after each guest. Hot tub use is strictly at your own risk. By using the hot tub, and by renting the property, you are agreeing to indemnify MWL Luxury Rentals of any and all responsibility related to the hot tub or its use.
Persons who have high blood pressure, skin sensitivities, or who might be pregnant are strongly urged NOT to use a hot tub. If in doubt, please consult with a physician prior to using the hot tub. Hot tubs can cause your blood pressure to rise if you have been drinking.
DAMAGES TO HOT TUBS:
Hot tubs and their covers will be inspected after each rental. Please keep soaps, bubble baths, bath oils, alcohol and food away from the hot tubs. If these items are used in the hot tubs, an additional cleaning fee could be assessed. Hot tub covers are easily damaged since they are largely constructed of a lightweight Styrofoam to make them easier to remove. We ask that you inspect yours for any damage upon your arrival and advise us of any problems.
Covers should be kept on the hot tubs whenever the tub is not in use. When removing the hot tub cover, please place it in a safe location, away from people and pets. Children walking on the tops of the covers WILL break the cover. These covers cost $350-$450 each and will be charged back to you if damages are discovered after you have checked out (other than those you have reported as being there at your arrival).
MECHANICAL FAILURES:
While we strive to ensure the equipment in all of our properties is in good working condition, sometimes things do break down. If we are notified of a problem we will do our best to get any problem corrected on a timely basis. However, no refunds or rate adjustments will be made for mechanical failures beyond our control. This includes hot tubs, fireplaces, appliances, public utility problems such as internet, TV or cable outages, etc. We will do our best to remedy any problem you report to us, but some things are beyond our control. We reserve the right to make any necessary property moves due to mechanical failures.
GUEST COMMENTS:
We are always delighted to hear about your stay and welcome any comments and feedback that you may have. We hope you enjoy your special vacation in your chosen luxury home and that you will come back again soon.
