We will always try to be understanding of your situation if you need to cancel. Please do however appreciate and acknowledge our standard cancellation terms as detailed below :

Our Luxury Residences in Canmore :
For our luxury residences in Canmore we are able to offer full refunds (less a 10% fee to cover administration and credit card fees) for cancellations made up to 7 days before arrival (excluding Christmas / New Year bookings which require a minimum of 45 days notice of cancellation).

All other Properties :
Cancellations made greater then 60 days prior to arrival will receive a full refund less a 10% fee to cover administration and credit card fees.

Any reservation* canceled within 30 days prior to check-in will receive a full refund less 25% of the rental amount. *For Holiday Season (Christmas & New Year) bookings no refund will be issued for cancellations within 30 days.

A reservation deposit of 25% of full rental amount is required for all bookings. Full payment (or balance after reservation deposit) is required 60 days prior to arrival.

DAMAGE DEPOSIT: A damage deposit of $500 is required at least 7 days before your arrival date. This will be taken as an authorization on your credit card, this will be reversed / credited one week after your departure, once our cleaning service has verified that there is no damage and no excessive cleaning needed. (For Canmore & Mt Tremblant Properties all that is required is for the renter to present their card to reception upon arrival for a pre authorization).

The renter agrees to forfeit all, or part (a detailed description of monies due will be provided) of the damage deposit if any of the following agreement is breeched during my/our stay at the above property.

1. if pets are discovered to have been in the condo (unless the property allocated is designated pet friendly).
2. if smoking has been noticed in the condo or on the balconies or decks.
3. if the maximum occupancy limit has been exceeded without prior written permission.
4. if there are any complaints from the property management company regarding my/our conduct while in the condo. For the comfort of other guests loud noise or music should not continue past 11pm
5. if the condo has been discovered to be left unlocked at any time.
6. if there is an excessive amount of cleaning to be done following my/our visit, by the owners cleaning service. Other than laundry and obvious cleaning, the condo, contents of cupboards, furniture and other articles belonging to the condo, should be left as they were found upon my/our arrival. Please therefore ensure kitchen area is tidy and all kitchen utensils, plates, saucepans etc are put on wash cycle in dish washer.
7. if there is any damage to walls, furniture, fixtures, appliances, towels or sheets, a bill will be provided and this total will be deducted from the damage deposit

The renter understands and agrees that if rules 1-4 are broken, the renter and group will be required to leave immediately, forfeiting our allotted time, rent paid and there will be a $500 charge. In addition the total replacement cost of any damaged or broken items that exceeds the damage deposit value will be invoiced to and charged to the renters credit card.